For optimal results, we recommend using the HeatWave Back & Shoulder Massager for up to 15 minutes per session, 1-3 times daily. It's important to listen to your body's response and adjust usage accordingly. If pain persists or worsens, we recommend consulting your local doctor for personalized advice and treatment.

Cleaning the HeatWave Massager is simple. Use a soft, damp cloth to wipe down the surface of the massager after each use. Avoid using harsh chemicals or immersing the massager in water to prevent damage to the internal components. Regular cleaning helps maintain hygiene and ensures optimal performance. If you have specific cleaning concerns or questions, please refer to the product manual or contact our customer support team.

Yes, the HeatWave Massager is designed to be lightweight and portable, making it easy to use at home, at the office, or while traveling. Its compact size and cordless operation enhance convenience and versatility. This portability allows you to enjoy soothing relief wherever you go. Remember, if you experience persistent pain or discomfort, consult your local doctor for personalized advice and treatment recommendations.

3.5

Yes, the HeatWave Massager is designed with adjustable heat settings to ensure comfort and safety for all skin types, including sensitive skin. However, if you experience any discomfort or irritation, discontinue use immediately and consult a healthcare professional. If pain persists or worsens, please consult your local doctor for further evaluation and treatment options.

Absolutely! The HeatWave Massager's versatile design allows for use on various body parts such as the neck, legs, and feet. This flexibility makes it a convenient solution for targeting muscle tension and promoting relaxation throughout the body. As with any new therapy or treatment, if you experience persistent pain or discomfort, we recommend consulting your local doctor for personalized advice and care.

If the product is faulty, we will refund your money or send you a new item - your choice.

Please note images may differ from the actual product.

Please tell us immediately. We offer a full money-back guarantee for all online purchases that are faulty.

If we sent the wrong item, we'll swap it over no questions asked.

If for any other reason you are not satisfied. We will aim to resolve the issue as soon as possible.

Refunds & Exchanges

To start the process, please send us an email with the following information:

• Your name
• Order number
• The issue (faulty product, wrong size)
• What you'd like (exchange or refund)

You have 30 days from the date of purchase to issue the return request form. After 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Your money will be refunded by the same method you paid for it. This may take between 5 and 14 business days, depending on your payment method.

Contact Us

If you have any questions, please don't hesitate to contact us.

We currently ship in the United States, Canada, Australia, New Zealand, France, the UK, and Germany. For shipping outside of these countries, please reach out to our support on the contact page.

Once you've placed your order, it usually takes 1-2 business days processing window (excluding weekends). to process it for delivery. You will receive a notification when your order has shipped.

United States: 5-12 days

Canada: 7-14days

Australia: 7-14 days

New Zealand: 7-12 days

France: 7-14 days

UK: 7-12 days

Germany: 8-14 days

Rest of world: 8-20

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times

Our Shipping times are business days.