FAQs
Satisfaction Guaranteed!
Satisfaction Guaranteed!
If the product is faulty, we will refund your money or send you a new item - your choice.
Please note images may differ from the actual product.
Please tell us immediately. We offer a full money-back guarantee for all online purchases that are faulty.
If we sent the wrong item, we'll swap it over no questions asked.
If for any other reason you are not satisfied. We will aim to resolve the issue as soon as possible.
Refunds & Exchanges
To start the process, please send us an email with the following information:
- Your name
- Order number
- The issue (faulty product, wrong size)
- What you'd like (exchange or refund)
You have 30 days from the date of purchase to issue the return request form. After 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your money will be refunded by the same method you paid for it. This may take between 5 and 14 business days, depending on your payment method.
Contact Us
If you have any questions, please don't hesitate to contact us.
Shipping Times
Shipping Times
We currently ship in the United States, Canada, Australia, New Zealand, France, the UK, and Germany. For shipping outside of these countries, please reach out to our support on the contact page.
Once you've placed your order, it usually takes 1-2 business days processing window (excluding weekends). to process it for delivery. You will receive a notification when your order has shipped.
United States: 5-12 days
Canada: 7-14days
Australia: 7-14 days
New Zealand: 7-12 days
France: 7-14 days
UK: 7-12 days
Germany: 8-14 days
Rest of world: 8-20
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times
Our Shipping times are business days.